Processing time
The time we need to prepare an order for shipping varies from 2-4 days.
Estimated shipping times
Asia: 3-12 business days
Canada: 10-16 business days
United States: 7-16 business days
Europe: 5-14 business days
Australia, New Zealand and Oceania: 9-16 business days
(We also offer an option for expedited shipping which takes 2-12 business days.)
We'll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose and customs clearance procedure. We are not responsible for delays due to shipping & customs as these are out of our control.
In rare cases, shipping of international parcels can take longer. Please patiently wait for your parcels to go through customs. We don't consider parcels lost before 6 weeks have passed, after which we will refund the item price excluding shipping fee.
If tracking shows the package was delivered successfully, we will not take responsibility for claims of non-receipt.
Shipping address
We only ship to the address provided in the order and will not be held responsible if the package is lost due to an incorrect address provided by the buyer, or if buyers later claim that the given address is wrong. If buyer still wants the item, you can reorder with correct shipping information. So please double check that the shipping address is correct during checkout.
Free shipping
We offer free shipping worldwide for orders above USD38.
Customs & import taxes
Buyers are responsible for any customs and import taxes that may apply.
Returns & Refunds
Due to the nature of custom made / personalized products, we are unable to accept returns. If your product is faulty, arrives damaged, or there is an error made by us, please contact us within 7 days of receiving it, and we are willing to replace it. The buyer will have to send us back the faulty product (in new and unused condition) within 14 days.
Privacy Policy
Read our shop's privacy policy.
FAQs
Check out our FAQs for a question that you may have.
